On-Call Crisis Line Specialist

Portland Metro Area
Hours: Varies
Supervisor: Director of Services
Wage: $11.00 per hour

Assist in carrying out the mission and goals of the Portland Women’s Crisis Line by providing high quality support, information and referral to survivors of domestic violence and sexual assault, as well as working closely with social service providers, medical personnel, police and other professionals.

Primary Duties

  • Answers the crisis line in a courteous and professional manner
  • Provides information and referrals to community services
  • Assists in safety planning and brainstorming available options
  • Connects our 24-Hour back up advocate when an advocate is needed for sexual assault medical response
  • Provides domestic violence and sexual assault survivors with advocacy, information, referrals and resources as appropriate, with a special emphasis on providing “supportive advocacy” and “warm hand-offs” to other area providers
  • Records survivor demographic information for use in identifying service and geographic needs of callers
  • Stays abreast of community resources and coordinated community responses
  • Works with community partners to provide comprehensive information and referral crisis services
  • Maintains a level of comfort and ability around technology
  • Train volunteers to provide services to survivors through the crisis line


Haley Pursell
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