COVID-19 Service Delivery Updates

Services provided by Oregon DV/SA Advocacy Programs

Updated 05-06-2020 10:00am PST 

Due to COVID-19, services provided by domestic and sexual violence advocacy programs have changed. Many programs are offering services in alternative methods. For a comprehensive list of services across the state of Oregon, please visit

Please double check with the organization itself.
If your organization is impacted, please email

If you need specific resources as a provider due to COVID-19, please visit our Resources for Providers page.


Call to Safety (Multnomah County)

  • All in-person hospital response will be suspended 
  • Call to Safety will still offer confidential advocacy after a sexual assault here in Multnomah County, but this will now be via our crisis line 503-235-5333
  • Motel and transportation vouchers and follow up advocacy will still be available to all survivors seen in the hospital for a SAFE kit or wellness exam

Clackamas Women’s Services (Clackamas)

The following programs remain open and folks can connect to these services through our confidential 24 hour support line at 503-654-2288 or 1-888-654-2288:


  • 24 hour confidential support and crisis line
  • Emergency shelter and housing program
  • Counseling services
  • Children and youth program services
  • Legal Empowerment Accelerator Program (LEAP)
  • On-going advocacy and case management support including accepting referrals from partner agencies
  • DHS co-location advocacy

Community Works (Jackson County)

  • Main office and community based advocates in 9 locations (DHS offices, Rogue Community Health offices, JC Courthouse, three law enforcement agencies) are open and serving clients
  • Continue to provide services via appointments either in person or over the phone
  • 24/7 HelpLine (541-779-4357)  serving clients
  • Dunn House Shelter is open and available (currently at capacity)
  • Transitional living housing open and available
  • School-based domestic violence prevention program stopped due to school closures
  • Support groups stopped

Confederated Tribes of Grand Ronde, Domestic and Sexual Violence Prevention Program

  • 24-hour crisis line available
  • Advocates are available to provides services remotely
  • Appointments can be scheduled for immediate, urgent, crisis needs
    Advocate contact information: 503 879-1487; 503 879-2040| 24-hour crisis line: 971 241-3594

Domestic Violence Resource Center (Washington County)

  • Shutting down all services provided through the office until April 1
  • Shelter is running like usual but currently not acceping new clients
  • Crisis line still available

El Programa Hispano Católico (EPHC) (Multnomah County)

  • Office will be closed to the public from Tuesday March 17th, to April 6th, 2020.
  • Our staff will continue to provide services via individual appointments. For more information or to make an appointment, call our main line at (503) 669-8350 or send an email to Lupe Craun at We will also be reviewing and responding to social media private messages.

Gateway Center (Multnomah County)

Due to COVID-19 The Gateway Center is not accepting walk-ins at this time. Instead, please call 503-988-6400 during regular business hours, 9am-4pm, for one-on-one support with experienced advocates who will help you develop a personal plan and connect you with other services.

At this time, the Multnomah County Circuit Court is only accepting applications for restraining orders at the Justice Center (1120 SW 3rd Ave). Gateway Center advocates can help you navigate the restraining order process and paperwork over the phone.

HAVEN from Domestic and Sexual Violence (The Dalles)

The HAVEN walk-in facility is not open to the public, however the following programs remain open to survivors through our confidential 24 hour crisis-line 541-296-1662:

  • Mid-Columbia Medical Center, our local hospital, is temporarily suspending the ability for advocates to present in person at their hospital for SV or DV related needs. All advocacy services with hospital patients will be via phone. 
  • HAVEN advocates will provide mobile on-site crisis response with limited partners if ‘Social Distancing’ and disinfecting requirements of the CDC are being upheld and the survivor is in crisis;
  • HAVEN advocates will meet survivors in crisis in-person by appointment only at the HAVEN office while adhering to the CDC recommendations of ‘Social Distancing’;
  • HAVEN advocates are providing on-going case management via various technologies.
  • HAVEN Advocates will be responding to crisis at the hospital over the phone or via other technology for domestic an sexual violence needs.
  • Support groups and outreach groups will be temporarily suspended. Participants who have asked to participate, will be notified with the contact information we have for them.

Henderson House (Yamhill)

  • Hospital advocacy via phone
  • 24/7 Crisis and Support line available in English and Spanish
  • Advocates are working off-site, primarily by phone. Appointments can be made with advocates to address urgent safety needs
  • DHS Co-located Advocate  will be taking referrals and responding to referrals through e-mail and phone.
  • The advocacy center is closed for walk-ins, support groups, in-person counseling, and other in-office meetings are suspended until further notice

Immigrant & Refugee Community Organization – Refugee and Immigrant Family Strengthening (IRCO – RIFS)

  • Immediate need services are still being provided on a case by case basis.

  • RIFS Hotline is still available (503) 445-1446.

  • IRCO DHS Co-located Advocates will be taking referrals and responding to referrals through e-mail and phone.

Jackson County Sexual Assault Response Team (Jackson County)

Jackson County SART (Sexual Assault Response Team) (Jackson County, Josephine County for SANE service)

  • SANE response (sexual assault exams) to hospitals still available 24/7 (Jackson and Josephine Counties)
  • Resource Specialist Erin available by phone or email to help access resources, during business hours:, (541) 441-3596 (text or call, 9-5 Mon-Fri)
  • Support groups will be temporarily cancelled for in-person meetings. Messages can be left at (541) 625-8089 to arrange phone support during this time.

Marta’s House (Klamath)

In the midst of the COVID-19, we are still working to ensure all victims have access to safety, while taking precautions to protect client and community health.
·As always, our 24/7, confidential hotline is available and can be reached at 541-884-0390.
·We are limiting walk-in services at this time, and are hoping to minimize person-to-person contact where we can.
·Protection orders are available for pick up at our front door- we will support the navigation of protection order over the phone, and are be. Protection order hearings are currently being held over the phone, clients are welcome to host their phone hearing from our office with an advocate.
·Our shelter is operating as normal, taking additional internal measures to reduce potential germ spreading. We are offering shelter residents transportation to medical appointments and prescription pickups.
·While our support groups are not currently operating, please call us and we can add you to our future reach out list. Clients are welcome to call hotline to access support from an advocate.
·We are not accepting donations at this time.

MayDay, Inc. (Baker)

  • Drop-in hours, support groups, in-person counseling, and other in-office meetings are suspended
  • 24/7 Crisis and Support Hotline operating as usual

Oasis Shelter Home (Curry County)

  • Reduced number of shelter beds available (subject to change). Shelter is only available for people currently inside of Oregon and have not been on a recent flight.

Native American Youth and Family Healing Center (Multnomah)

  • Physical office will be closed to the public. Advocates are working off-site, primarily by phone. Appointments can be made with advocates to address urgent safety needs Healing Circle Hotline number (503) 288-8177 ext 339, to leave a message and have an advocate contact you back.

Peace at Home Advocacy Center, formerly Battered Persons’ Advocacy (Douglas County)

  • Physical office will be closed for walk-ins but appointments can be scheduled for urgent safety needs and peer support related to family violence, sexual assault, stalking or human trafficking
  • Call the 24-Hour Crisis Line at (541) 673-7867 to speak with advocate to receive help over the phone or schedule an appointment
  • If you have non-urgent needs or questions please call Monday-Friday 8:30am-5pm
  • At this time, assistance filing a Protective Order/Restraining Order will remain available at the Douglas County Courthouse Cafeteria Monday-Friday at 7:30am
  • If you are experiencing difficulties with our services or would like to help you can email the Executive Director at and/or the Program Manager at

Raphael House (Multnomah County)

  • 24-hour hotline available (with language line support) at 503-222-6222 for confidential support. Please note that we are experiencing higher than usual call volume. Hotline is staffed by advocates who are concurrently assisting families in our shelter. 
  • Advocacy Center offering support and advocacy by phone, supply pick-up, and home resource delivery to existing program participants.
  • Shelter to Stability, Home in Hand/Hogar en Mano, Domestic Violence Recovery Mentor, and Health Care program advocates offering support by phone.
  • All support groups and events have been suspended until further notice. 

Saving Grace (Crook, Deschutes, Jefferson)

  • 24-hour helpline (541-389-7021) is running per usual, offering crisis support, safety planning, legal support, resource referral
  • Shelter is running normally but not taking new residents at this time.  We can provide a temporary safe place to stay for those who screen in to services
  • Mary’s Place safe exchanges continuing with new safety protocols
  • Hospital advocacy is offered via phone
  • Temporary restraining order clinic is running via phone
  • Counseling via phone is available for already established counseling clients
  • Support groups temporarily suspended
  • Mary’s Place visitations temporarily suspended

Sexual Assault Resource Center (Clackamas, Multnomah, Washington counties)

  • Physical office is closed until further notice and all staff are working remotely
  • Our 24/7 crisis support line is still active and can be reached at 503-640-5311 or 888-640-5311
  • Counseling, support groups, and all other services normally provided in-person are available via video-call, phone, email, and text message
  • Crisis response at Washington County hospitals and law enforcement agencies is available via phone
  • Clients in emergency need of food or toiletries should contact their SARC counselor or advocate to make arrangements for pick-up

Sexual Assault Support Services (Lane County)

  • Hospital advocacy via phone
  • 24/7 Crisis and support line available
  • Drop-in hours, support groups, in-person counseling, and other in-office meetings are suspended

Shelter from the Storm (Union County)

  • Shelter From the Storm is closed to walk-ins until further notice, we continue with our normal food bank hours with call ahead service, and curbside delivery
  • Our 24/7 hotline is still active, and our normal advocacy is by appointment only during office hours: M-Th 8-4, F 9-2:30. 
  • We have reduced shelter beds at this time.

The Harbor (Clatsop County)

  • The Harbor advocacy center is currently closed to walk-ins, but advocates remain available to provide services over the phone and schedule in-person appointments for urgent safety needs.
  • The Harbor’s confidential shelter is still open.  We are following all CDC guidelines and recommendations for sanitizing and cleaning, as well as maintaining 6-feet apart.  We are limiting the number of families in shelter at this time so that each family has their own kitchen, bathroom, and living area.
  • The Harbor is suspending all in-person support groups but we are hoping to roll out online support groups in the near future.  Please call us if you’re interested in learning more.
  • We now provide text and web chat services from 10am to 6pm daily.  Text us at 503-325-5735 or chat with us at

Tides of Change (Tillamook County)

  • All in-person hospital response is suspended
  • 24-hour helpline available
  • Advocacy and Counseling services are available by phone 503.842.9486
  • Not receiving walk-ins at this time
  • Have an online Chat Feature available for survivors to contact on our website

Volunteers of America Home Free (Multnomah)

  • Home Free continues to provide advocacy services remotely. Reach an advocate through our Hotline (503-771-5503 Monday – Friday 8AM-5PM) or at
  • Home Free is providing remote phone assistance and can discuss remote filing options for restraining orders being filed in Multnomah County through the Restraining Order Hotline (503-802-0506 Monday – Friday 8AM-4PM).
  • Messages for both lines will be returned the next business day. Please note callers may experience slightly longer ring times than normal – please stay on the line for at least 6 rings to reach an advocate.

Womenspace (Lane county)

  • 24 hour crisis line in English and Spanish
  • Small emergency response team for safe housing and DCA mobile advocacy

This page will continue to be updated daily if there are any changes due to COVID-19. Please check with the organization’s website for the most up to date information.